Poor Communications and Conflict Essay -- Functions of Communication

Is most fighting in an organisation is caused by poor intercourse? If we had perfect communication would involvement cease?Consider for example, an e-mail asking for some training yesterday to stress how important this request is. The sender thinks e-mails ar commodious as they travel at the speed of light and spell things taboo in black & white. The recipient whitethorn consider that if its in a e-mail then it great dealt be that urgent because servers can loose, misdirect or delay an e-mails transmission. They may also consider that as the information was wanted yesterday its already too late to be effectively utilised. Both parties saw the kindred communiqu, neither read the same message. Each will blame the other for failing to communicate right on and encroach may result. E-mail flame wars be a racy tech twist on whispering campaigns. And like the system of claims & loyalties in a feudal states the smallest e-mail spat can spiral extinct of control with careless use of the C.C. and B.C.C functions. Drucker (1977)says that there are four basic principle of communication communication is perception of the recipient not the utterance of the initiator communication is expectation in that recipients will heed only what they are expecting to hear communication makes demands of the recipient that they become someone, do or opine something communication and information are different and largely opposite - withal interdependent Employees need to know a number of things such as what is expected of them, how they are performing and how can they advance. If these are not communicated, on a regular basis, then role or expectation conflict will develop and motivation decline as the employee is berated for failing to resonate the goals their superiors are convinced they assigned them. But if this is all the communication they receive they may begin to feel like machines. According to Pearson & Thomas there are three levels of communication that employees need, these being Must know discussed above. Should know which includes meaningful staff changes and bon ton/market developments. Then could know which although having no functional impact makes life more interesting. Office gossip is only a could know but probably the communication that really binds a company together. Barring security, legal and parting price sensitive data everyone should... ...s healthy. If people fight each other openly in your mien for what they believe in thats healthy. But keep all the conflict eyeball to eyeball as opposed to back stabbing Towsend,R Orders flow down a company hierarchy. Communication of the understanding of such flows upwards. Crosswise people share information on getting things done often in conflict of policies Employees need direction, information and entertainment accurately and truthfully delivered by both the formal and informal company chains of communication. References DRUCKER, P (1977) People and feat The best of Peter Dr ucker on Management Heinemann. DRUCKER, P (1974) Management Tasks, Responsibilities, Practices Butterworth. PEARSON, B & THOMAS, N (1991) The Shorter MBA HarperCollins TOWSEND, R (1988) Further up the Organisation Harper & dustup Bibliography BUHLER, PM(1999) Supervision, Vol. 60 Issue 2, p16, 3p KREITNER, R et al (1993) Organizational Behaviour McGrawHill PUGH, DS (1971) Organization Theory Pelican PUGH, DS & HICKSON, DJ (1964) Writers on Organisations Penguin THOMAS, AB (1993) Controversies in Management Routledge